The Town of Vienna runs its own water distribution system, buying water wholesale from Fairfax Water, while parts of the Vienna postal area are on Fairfax Water directly. When the line from the meter to your house leaks, a plumber can repair or replace it. Call the number on this page to be connected with a local plumber in Vienna.
Am I on the Town's water or Fairfax Water?
It depends on the address. The Town of Vienna's system has about 9,300 connections, and roughly a third are outside the town's corporate boundary, so plenty of homes outside town limits still get a Town water bill. Other parts of ZIPs 22180 to 22182 are on Fairfax Water. Your bill settles it. For Town customers, Water and Sewer customer service is 703-255-6385, and after business hours the Town directs callers to the Vienna police non-emergency line, 703-255-6366. The water itself is treated surface water from the Potomac River and the Occoquan Reservoir, supplied by Fairfax Water and the Washington Aqueduct.
Is my service line lead or galvanized?
Very unlikely on the Town system. Vienna completed a service line inventory under federal lead and copper rules and found no lead or galvanized lines; nearly all service lines are copper, with some polyethylene on the homeowner's side. The Town publishes a service line inventory map. Even so, Vienna's median home was built in 1971, so copper lines in older neighborhoods have been underground a long time, and joints, fittings and thin spots can give out. If you're on Fairfax Water instead, its inventory and Lead Free Fairfax survey cover your line.
What permits does a repair need?
Plumbing permits for Vienna homes go through Fairfax County Land Development Services in PLUS, and projects inside town limits also need separate approval from the Town, uploaded to the PLUS record. The plumber can sort out which applies. Signs that it's time to call: a soggy patch between the meter and the house, a meter that registers with everything off, pressure loss in every room, or moisture where the line enters the basement.
One local note
Vienna's water is moderately hard to hard, historically about 5 to 10 grains per gallon. That shows up more in water heaters and fixtures than in a copper service line, so a sudden leak usually points to a failed joint, freeze damage or digging rather than scale. Plumber Washington DC Pros is a referral line, not a plumbing company; your call reaches an independent local plumber.
Water Line Repair questions in Vienna
How do I know which water provider serves my address?
How do I find out whether my service line is lead or galvanized steel?
Does repairing or replacing a water service line need a permit here?
Should I call the water utility or a plumber first?
More plumbing services in Vienna
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